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Reviewer: Not provided on Mon 23 Feb 2009 rated 9 out of 10.
Overall, good stay, exceeded my expectations. Closet space is a little small and tend to be easily cluttered.
Positives: Large Spacious room catered to the business traveler.
Negatives: Inside, door not automatic.
Reviewer: Not provided on Wed 17 Sep 2008 rated 4 out of 10.
It was very average. Clean & staff was friendly.
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Positives: Easy access.
Negatives: Not within walking distance of downtown.
Reviewer: Not provided on Mon 08 Sep 2008 rated 8 out of 10.
The restaurant had extremely slow service and odd food choices on the menu there was a coin operated laundry facility with one washer and one dryer, in the parking garage under the hotel.
Positives: Clean room.
Negatives: Our wing was not connected to main part of hotel.
Staff / Service: 9
Location: 7
Cleanliness: 9
Reviewer: Not provided on Mon 08 Sep 2008 rated 4 out of 10.
There was gunge around the sink faucets, the hair dryer was dirty and there were a number of stains on the carpet. what a let down. I reported the problem to the desk the 1st thing in the morning. when I returned to my room that afternoon it still wasn't handled. I asked housekeeping and they said they'd talk to the desk. That evening it still wasn't handled. The next morning I talked to housekeeping and the desk and some time that day they took care of it. The lobby carpet is stained, there is a dirty tray under the ice machine, etc. the staff obviously wasn't service oriented. I would never stay there again!
Positives: The room was large and there was a restaurant & liquor store.
Negatives: The room wasn't clean and the carpets stained. It took asking 4 times. They didn't honor their hospitality promise.
Staff / Service: 1
Location: 5
Cleanliness: 1
Reviewer: Not provided on Wed 03 Sep 2008 rated 1 out of 10.
Not clean and very old. Carpet stain and old mattress with old sheets.
Positives: NA.
Negatives: The worst hotel we have stayed.
Staff / Service: 3
Location: 3
Cleanliness: 1
Reviewer: Not provided on Wed 03 Sep 2008 rated 7 out of 10.
For a quick overnight or two this is an adequate hotel, noting a scenic area or with a lot of Old Victoria atmosphere. I would not choose to be at this hotel over others around the inner harbor, but yet it suited what we needed for our particular stay, which was more for business purposes.
Positives: It was close to shopping, and major roadways.
Negatives: We did not find the lobby internet area private, and could not find ice machines., awakened both nights by loud people in parking lot below us.
Staff / Service: 9
Location: 7
Cleanliness: 8
Reviewer: Not provided on Mon 01 Sep 2008 rated 5 out of 10.
NA
Positives: NA
Negatives: It does not deserve to be a 3 star hotel.
Reviewer: Not provided on Mon 01 Sep 2008 rated 5 out of 10.
Freeway hotel type atmosphere with staff who didn't have time to even make eye contact or stop talking to each other to answer a question.
Positives: Bed was comfortable.
Negatives: Far from downtown-couldn't walk or ride bikes.
Staff / Service: 4
Location: 5
Cleanliness: 7
Reviewer: Not provided on Fri 29 Aug 2008 rated 4 out of 10.
It is a one star at best and is not in the downtown area? The rooms are small and you hear all of your neighbors too well, no insulation in the walls. The lighting and plumbing in the bathroom were poor. There was a wedding held in a conference room and guests were up until 2 am making terrible noise near our room. Staff would not do anything but ask them to be quiet and then no follow through to stop the noise.
Positives: Cleanliness.
Negatives: Poor location, loud rooms no insulation, poor lighting and plumbing.
Staff / Service: 5
Location: 3
Cleanliness: 7
Reviewer: Not provided on Mon 25 Aug 2008 rated 5 out of 10.
This was a ok hotel. It had crappy carpets in the hallway, and the tap in the bathroom needed repairing (would turn on taps for warm water but then the cold would slowly shut off on it's own, and with eyes closed, washing face, would get burned with hot water)! The toilet also ran on and on. There was no pool, and the hot tub was only to be used by adults, which you had to go all the way down to the front desk to get a key to use it. Had underground parking but was told that they didn't recommend using it. Free parking outside hotel however.
Positives: It was close to a mall.
Negatives: They did not allow kids to use the hot tub as it was in the fitness facility, big disappointment for the kids.
Staff / Service: 5
Location: 7
Cleanliness: 6
Reviewer: Not provided on Sun 24 Aug 2008 rated 1 out of 10.
I did not like it at all.
Positives: Nothing.
Negatives: The location is too far from the downtown, the room is not clean, the room is not safe and was outside the building and no help with the luggage.
Staff / Service: 2
Location: 1
Cleanliness: 1
Reviewer: Not provided on Mon 18 Aug 2008 rated 6 out of 10.
The hotel is pretty expensive, considering the same amount of money spent on a hotel in Vancouver can purchase a much nicer place. However, the Holiday Inn was clean and was an adequate place to stay, but fairly far from Downtown, so using a car or bus is necessary.
Positives: Located about 2 miles from Downtown, the Holiday Inn is a clean and adequate. Free parking is a bonus, but the facilities are not special.
Negatives: Far away from Victoria.
Staff / Service: 8
Location: 5
Cleanliness: 7
Reviewer: Not provided on Sun 17 Aug 2008 rated 3 out of 10.
Cheesy, out of date hotel.
Positives: Good bar.
Negatives: Bad location, noise, neighborhood.
Staff / Service: 4
Location: 4
Cleanliness: 3
Reviewer: Not provided on Sun 17 Aug 2008 rated 8 out of 10.
Overall a good place for comfortable lodgings in a relatively convenient location.
Positives: Clean, comfortable.
Negatives: Really not inner harbor, am staff seemed snooty.
Staff / Service: 7
Location: 6
Cleanliness: 9
Reviewer: Not provided on Thu 14 Aug 2008 rated 4 out of 10.
Hotel was fine but was not close to downtown.
Positives: Clean and comfortable.
Negatives: Location was not as expected, a $10 cab fare is not downtown.
Staff / Service: 7
Location: 1
Cleanliness: 8
Reviewer: Not provided on Thu 14 Aug 2008 rated 6 out of 10.
The location of the hotel was over a mile from any Victoria attractions. The room only had one queen bed, and was barely big enough for that. This was not on par with what I would consider a 3 star hotel. It should be noted that the front desk staff was very friendly, as well as the staff in the hotel restaurant.
Positives: The front desk staff was very friendly.
Negatives: The location was not near any attractions in Victoria, and the room was extremely small.
Staff / Service: 8
Location: 4
Cleanliness: 8
Reviewer: Not provided on Mon 11 Aug 2008 rated 1 out of 10.
We arrived late and the night staff seemed inconvenienced with our arrival. He was not friendly or helpful. The room was fine. The bath tub wouldn't drain but we were leaving the next morning so we couldnt really complain to have it fixed.
Positives: Location.
Negatives: Service and Bathroom.
Staff / Service: 2
Location: 9
Cleanliness: 2
Reviewer: Not provided on Thu 07 Aug 2008 rated 7 out of 10.
The location was good. Room was large enough for a stay of two days restaurant was excellent.
Positives: Staff, location, price, cleanliness room.
Negatives: Na.
Staff / Service: 7
Location: 6
Cleanliness: 7
Reviewer: Not provided on Tue 05 Aug 2008 rated 8 out of 10.
The hotel is well located in a good area of Victoria. The hotel is situated less than a.5 minute walk of the Mayfair Mall in Victoria. The Mayfair Mall is the largest mall in the city. The hotel does not have a pool, but has a hot tub restricted to patrons over the age of 18. There is a restaurant in the hotel and if you are traveling with kids and stay at this hotel your kids eat for free. The room itself was well sized with a king sized bed, desk, hutch, cable TV. Bathroom has hair dryer, sink, toilet and a combination tub shower. Room was clean and quiet. There are renovations ongoing at this hotel but none going one during the weekend of our stay. Some cosmetic issues in the hallways that are being upgraded. Staff was very friendly and provided a cot at no charge. Cot was in the room by the time we got to the room from the front desk. The hotel is divided into two separate buildings although we were not in the other building. A good hotel in the Victoria area.
Positives: Location was close to shopping, bus route and restaurants.
Negatives: There is no swimming pool at this hotel.
Staff / Service: 9
Location: 9
Cleanliness: 9