Crowne Plaza

Reviewer: Not provided on Thu 22 Apr 2010 rated 9 out of 10.

The hotel was great, I didn't want to get out of bed that's how comfy the beds were. We were also traveling with a swim team and the hotel staff was nice enough to dry our towels.

Positives: The beds were really comfortable.

Negatives: The parking was expensive.

Reviewer: Not provided on Mon 11 Jan 2010 rated 7 out of 10.

Excellent staff; very nice, but old hotel(bathroom had chip in bathtub), have to pay for parking.

Positives: Staff were very nice, free internet(big plus as usually have to pay at the crowne plaza).

Negatives: No free parking, no swimming pool, no ice machine on floors 7 and 9.

Reviewer: Not provided on Thu 11 Jun 2009 rated 8 out of 10.

We liked it. Only stayed one night, but was a good experience overall.

Positives: Wireless internet.

Negatives: No garbage bags, no bar/mini fridge.

Reviewer: Not provided on Mon 25 Aug 2008 rated 3 out of 10.

The lobby is nice and clean, however the age of the hotel is apparent once you see the rooms (i.e. worn and soiled hallway carpets and old wooden doors with a 1 inch gap between the bottom of the door and the floor. I was also very annoyed when I received a bill for parking at the end of my stay for $9.00 a day that we were never told about. The high end restaurant also closes early if they are slower a result we missed out on two events that we wanted to go to as decided to try this restaurant.

Positives: It is right downtown allowing for quicker trips anywhere in the city.

Negatives: They charge customers for parking over and above the room rate at the end of their stay.

Reviewer: Not provided on Sat 26 Jul 2008 rated 6 out of 10.

Not worth the money. Large roomy room, free coffee machine (actually decent coffee); free internet was a bonus (brought my own cable). Great location to LRT and restaurants. Downtown is kind of dead though.

Positives: Convenient to the metro; good views from the room.

Negatives: Grungy and old fashioned lobby and hallways.

Reviewer: Not provided on Tue 22 Jul 2008 rated 8 out of 10.

Have stayed here several times and never been disappointed in the cleanliness of the rooms or by the staff. It could use some upgrades and renovations (some things have gotten a little well-used) but I can do without newer less worn items if its clean and their rooms always are. Have talked to the housekeepers and they all seem to take pride in their jobs and several had been there for many years. I love their beds as they use chiropractor recommended mattresses and I wake up refreshed and without a backache.

Positives: Free parking in basement, free breakfast on weekends.

Negatives: Elevator to garage dirty and smelly.

Reviewer: Not provided on Sun 27 Apr 2008 rated 8 out of 10.

I liked the hotel very good service! And as well very friendly staff.

Positives: Friendly staff.

Negatives: Room wasn't the cleanest.

Reviewer: Not provided on Sun 20 Apr 2008 rated 3 out of 10.

The hotel was beautiful and clean. It is close to the mall, good location. However the bed was really uncomfortable, so much so, we had sore backs the next day. We tossed and turned all night and could not get comfortable. Very tired in the morning. I was very disappointed and will not return again.

Positives: Nice view, close to mall, clean.

Negatives: The bed was very uncomfortable because it was so hard! Did not get much sleep.

Reviewer: Not provided on Thu 17 Jan 2008 rated 6 out of 10.

The good: 1) The bed is comfortable and the sleep aid program with the CD and the lavender linen spray were nice touches. 2) A printed list of the TV channels. Simple yet helpful! 3) The fitness room has brand new equipment. Probably best hotel gym in the city. 4) Free wired/wireless internet. The bad: 1) The decor of the hotel and the rooms are extremely outdated. The decor just screams out "80s" in a bad way 2) Low grade toilet paper: can't believe a 3 star hotel would use such terrible toilet paper. Even mall public washrooms have better toilet paper! 3) Why are there plastic cups instead of actual glasses in the room?

Positives: The fitness room is great. Probably best hotel gym in the city.

Negatives: The decor of the rooms and the hotel in general is extremely outdated!

Reviewer: Not provided on Tue 04 Dec 2007 rated 10 out of 10.

The hotel staff was so very willing to assist with our requests and went out of their way to accommodate us. They had 3 huge weddings to look after and still, they were calm, friendly and fantastic! Would highly recommend Chateau Lacombe to friends!

Positives: Very helpful with every request.

Negatives: Nothing.

Reviewer: Not provided on Sun 04 Nov 2007 rated 7 out of 10.

This hotel is close to other hotels in the area but is too far away from the West Edmonton Mall (if you intend to go there). The hotel was very clean and the staff was great!

Positives: The staff was amazing!

Negatives: The food at the restaurant was cold.

Reviewer: Not provided on Wed 10 Oct 2007 rated 6 out of 10.

Found the hotel needs serious upgrades, my bathtub was peeled 2 layers, rug was clean but stained lovely location but lets keep up with the times and hotels around you.

Positives: Beautiful view and access to everything.

Negatives: Very dated with the bathrooms and stains etc and where did the fridges go?

Reviewer: Not provided on Wed 30 Aug 2006 rated 6 out of 10.

Other than the window thing, the hotel was quite nice for a couple not for a family. They could not accommodate the family i.e., there was a room with a king size bed available. So I am not sure whether that is a hotel. The hotel itself was clean, well kept and the staff was very courteous. The location was convenient for our activities and we enjoyed our stay.

Positives: The bed was very comfortable.

Negatives: We were 8 stories up, the window opened and there was no screen or safety measure of any kind.

Reviewer: Not provided on Fri 25 Aug 2006 rated 8 out of 10.

Overall satisfactions with friendly staffs and clean environment. Convenient location and easy access to town and shopping mall. The gift shop located at the hotel was closed whole day.

Positives: Nice and friendly staff. Clean room.

Negatives: Paid parking at basement. Refilled only one pack of coffee .

Reviewer: Not provided on Fri 07 Jul 2006 rated 9 out of 10.

Over all we thought the hotel service was gracious and the location was great for our needs.

Positives: The concern of the hotel for quietness and sleep concerns.

Negatives: The parade & elevator was in very poor shape & dirty.

Reviewer: Not provided on Sat 17 Jun 2006 rated 9 out of 10.

Great location downtown. The staff was friendly and helpful. The rooms are spacious, modern and clean. Wireless high speed Internet was great. The only thing wrong with this hotel was the filthy carpet in the elevator from the parking garage. The need to make it tile or replace the carpet more often.

Positives: Great location, friendly Staff.

Negatives: The carpet in the elevator from the parking garage is disgusting, very bad first impression.

Reviewer: Not provided on Thu 25 May 2006 rated 10 out of 10.

I would highly recommend this hotel for the weary, burnt out leisure guest trying to get away from the madness of the world. We were treated superbly and the beautiful feather down duvets were so inviting. We also enjoyed the sleep CD and sleep enhancing package. Reservations accommodated our requests and we had a beautiful room with a valley view. Awesome!

Positives: I really liked walking into my room with a valley view and a neat sleep program (CD, lavender spray, blind fold) for good sleeping.

Negatives: The elevators are really weird and dingy - esp. in parking area. I also don't like paying for parking.

Reviewer: Not provided on Sun 08 Jan 2006 rated 10 out of 10.

Great place to stay for a relaxing, quiet get-away.

Positives: Comfort of the bed, darkness curtains provided, view.

Negatives: Can not think of anything.

Reviewer: Not provided on Wed 14 Sep 2005 rated 3 out of 10.

There was a blonde girl with glasses who worked there showed a long face all the time. Tourists pay to stay at the hotel and deserve better service. Smiles should be free!

Positives: Convenient, close to downtown Edmonton, restaurants and shops within walking distance.

Negatives: Hard to find, staff at front desk could be more courteous to tourists requesting service and/or help.

Reviewer: Not provided on Mon 18 Jul 2005 rated 10 out of 10.

Beautiful room. Amazing view. No fridge?

Positives: Gorgeous View!!!

Negatives: We couldn't stay longer!