Holiday Inn Express

Reviewer: Not provided on Sat 27 Mar 2010 rated 10 out of 10.

Staff and service were excellent, and so was the available breakfast. Area was clean and tidy and so were the rooms. My daughter's service dog was accepted without a word being said [much appreciated].

Positives: Breakfast.

Negatives: No pool.

Reviewer: Not provided on Mon 18 Aug 2008 rated 4 out of 10.

About the only good thing I can say about the Holiday Inn Express is that it is close to the Vancouver Place cruise ship terminal (about 10 minutes or less by cab) and the Hastings Street bus goes directly Downtown. That's the good, the bad and the ugly are as follows: generally, this facility is a bit worn at the edges, the lobby has ugly Louis XIV-style furniture; the room furniture, bed, room and hallway carpeting were all old. My companion noticed the bathroom needed a bit more cleaning, as there were dirt streaks on the wood facing below the sink and on the door, the hotel immediately sent someone to touch that up, but Holiday Inn used to pride itself on "No Surprises"; there was a false fire alarm that evening that woke us from a dead sleep with an ear piercing high decibel alarm, my ears are still ringing! I went to the exercise room after the all clear to work out. The exercise room had a waste basket next to the water fountain that was overflowing to the floor with used water cups. The exercise machinery is old, some non-operational; the exercise room is quite cramped. There was one pair of old rusty bar bells. The night guard turns off the sauna regularly on his runs. The breakfast room is the absolute pits - too little room for the number of people it handles - very poorly lit - with no windows, you couldn't tell whether it was night or day that morning. The food itself is of a very low quality, I think the scrambled eggs were powdered. There were no boiled eggs. The breakfast sausage patties were seemingly flavored fat. The hotel shuttle took us to GasTown but we would've had a long wait for pickup because the shuttle is highly utilized, so we took the bus, occasioning a quite unpleasant walk through Vancouver's "skid row", flies, derelicts and all. I couldn't get a trip to the cruise ship terminal until 2:30 PM on departure day and 'all aboard' our ship was 4:30 PM, too close for comfort, so we ended up taking a cab at no.

Positives: Very close to Vancouver Place terminal.

Negatives: Bathroom needed additional cleaning, fire false alarm, poorly lit crowded breakfast room with no windows.

Reviewer: Not provided on Fri 01 Aug 2008 rated 4 out of 10.

It is located on the wrong end of East Hastings in an area that is "transitional." There is some building going on and there's a new Starbuck's, so there's hope. Crazy-people section of town to do so. That said, the buses run often and as long as you stay on until it reaches Granville, all is well. The carpets are really dirty, in fact the first room I was given, was just down right filthy. Sheets did not look too stellar either. The second room was better. Staff is very nice; if you need the shuttle tell them the moment you get there as otherwise the shuttle will be booked. I would not stay again unless nothing else was available, but I have to say, the place was booked solid while I was there.

Positives: Friendly staff.

Negatives: Located in "iffy" area; have to go through a drug-infested area to get to it.

Reviewer: Not provided on Tue 29 Jul 2008 rated 8 out of 10.

Secured parking is reassuring considering you are on east Hastings. Close to highway #1 and a transit stop. Staff is very friendly and courteous. Besides being in a not so great location this is a great hotel. Never felt unsafe, just unsure at times.

Positives: Very nice hotel, especially considering the area that it is in.

Negatives: Further from downtown.

Reviewer: Not provided on Sun 29 Jun 2008 rated 3 out of 10.

Very small breakfast dining area with people waiting for tables. A decent tax ride to the central city. Staff okay, accommodation okay.

Positives: Spacious room and comfortable bed.

Negatives: Felt it was too far out to be called Downtown - taxi ride to city through drug/derelict area of city.

Reviewer: Not provided on Sat 31 May 2008 rated 8 out of 10.

Convenient location; safe and free parking. Good breakfast.

Positives: Good breakfast selection.

Negatives: Noisy kids staying on same floor.

Reviewer: Not provided on Fri 04 Apr 2008 rated 8 out of 10.

Fantastic location with respect to the Pacific Coliseum and PNE. Staff pleasant but not well versed. Was double billed before they listened to me explained that I had already paid.

Positives: Room was comfortable and quiet.

Negatives: Crowd control and counter help were abysmal.

Reviewer: Not provided on Sun 07 Oct 2007 rated 10 out of 10.

The hotel and the room were a lot nicer than I expected. It was not in a bad part of town, but there are some sketchy areas downtown. Being a single woman traveling alone, I felt very secure. They had a garage door style gate for the parking under the hotel and you had to use your room key to get into the garage and to use the elevator. Parking was free, which is unusual in Vancouver, and they insisted on shuttling me to and from my conference so that I wouldn't have to drive unless I wanted to get out and see the sights in the evening. The staff was very friendly and helpful, and always remembered who I was. Breakfast was fruit, yogurt and Danishes and toast. Not bad for continental. I searched all over town and with free parking, free breakfast, and free internet this was by far the best value in town. The room was nice and fairly large for one double bed, and the bed was extremely comfortable.

Positives: Staff was incredibly friendly and helpful; more than I expected.

Negatives: No refrigerator or microwave was available, but there was a space for them in the room.

Reviewer: Not provided on Mon 01 Oct 2007 rated 9 out of 10.

All staff was friendly & helpful. We arrived after midnight (and could not use free shuttle service) but were greeted by staff on hand and our room was upgraded since they were full. Although hotel was full, there was plenty of space for breakfast in the dining room. Nice main floor common areas. Balcony had mountain view. Room was very clean. Airport shuttle back to airport saved us $33 cab fare.

Positives: Friendly, helpful staff.

Negatives: Location on East Hastings required bus travel through derelict zone to get to downtown.

Reviewer: Not provided on Sat 23 Jun 2007 rated 10 out of 10.

Shuttle picked us up at airport as scheduled and was very courteous. Front desk very helpful. Room was very spacious and would have liked to spend more time there. Beds were fantastic. Breakfast also was fantastic. Give this a 5 star rating.

Positives: Personnel were friendly beds very comfortable shuttle at airport on schedule.

Negatives: Cannot think of any thing.

Reviewer: Not provided on Thu 15 Mar 2007 rated 7 out of 10.

Good.

Positives: Location is good and there's around is also good.

Negatives: Breakfast is not good, except to a apple.

Reviewer: Not provided on Tue 25 Jul 2006 rated 8 out of 10.

Easy to book on the net. A fair way from the airport. handy shuttle to the cruise ship. friendly helpful staff, though front desk was often unattended. comfortable lounge area to wait for the shuttle after check out.

Positives: Comfortable lounge area while waiting for our transfer with newspapers.

Negatives: Not really close to anything.