Reviews for ARC The Hotel, Ottawa, Ontario
35 reviews, average.
The comments and opinions expressed on this page are those of visitors to this site, and not of and or its parent companies.
Overall Rating: 
[ / 10 ]
Date visited: Tue 13 Sep 2011
The hotel is great on the inside. While the rooms are small, they do look nice and are comfortable. The two biggest problems with this Hotel is the lack of public parking (only valet was available .....
Complete review is available from www.mytravelguide.com
Positives: Very nice looking and comfortable.
Negatives: No parking. Entry blocked by local transit buses.
Overall Rating: 
[ / 10 ]
Date visited: Tue 26 Apr 2011
Great, bed super comfy, rm was clean. Great place to stay. Close to everything.
Complete review is available from www.mytravelguide.com
Positives: Great room decor.
Negatives: Rooms were a little small.
Overall Rating: [ / 10 ]
Date visited: Tue 26 Apr 2011
Excellent hotel; reasonably priced and first-rate service.
Complete review is available from www.mytravelguide.com
Positives: Modern, extremely helpful staff and attractive room.
Negatives: Would've liked to have been able to bring pet and window opened.
Overall Rating: 
[ / 10 ]
Date visited: Tue 12 Apr 2011
I would not return.
Complete review is available from www.mytravelguide.com
Positives: The bar was nice, the staff was very attentive.
Negatives: The room was tiny, the view was of an adjacent building under construction, (50 feet away.)
Overall Rating: 
[ / 10 ]
Date visited: Sat 01 Jan 2011
Elegant and comfortable boutique hotel in downtown Ottawa. Excellent service & food. Rooms and bathrooms are very small, and the views of the adjacent office buildings are a bit oppressive. .....
Complete review is available from www.mytravelguide.com
Positives: Elegant lobby & lounge, comfortable beds, great food & friendly staff.
Negatives: Rooms are tiny and the obstructed views of office buildings makes it feels claustrophobic.
Overall Rating: 
[ / 10 ]
Date visited: Wed 15 Dec 2010
We had a bad experience at this hotel as there was a dirty pair of underwear in the bed. We had upgraded the room for a king size bed and the hotel waived the charges for the upgrade for us. The room .....
Complete review is available from www.mytravelguide.com
Positives: It was in a good location, close to all amenities.
Negatives: There was a pair of dirty underwear in the bed.
Overall Rating: 
[ / 10 ]
Date visited: Tue 07 Dec 2010
I have rarely, if ever, been so critical of a hotel. To start, there is no Business centre! What passes for this is a corner with one (1) wireless keyboard! Having exclusive use, I was about an hour .....
Complete review is available from www.mytravelguide.com
Positives: It offered apples and chocolates as treats.
Negatives: Most everything!
Overall Rating: [ / 10 ]
Date visited: Thu 14 Oct 2010
This is a great hotel for adults. Clean rooms and comfortable atmosphere.
Complete review is available from www.mytravelguide.com
Positives: Bed was comfortable and shower had perfect water pressure.
Negatives: Elevator is very slow.
Overall Rating: [ / 10 ]
Date visited: Fri 17 Sep 2010
This is a sophisticated Euro style hotel in a great location downtown.
Complete review is available from www.mytravelguide.com
Positives: Great location and sophisticated design/decor.
Negatives: Rooms are a bit small.
Overall Rating: 
[ / 10 ]
Date visited: Thu 16 Sep 2010
Good downtown location. Small but clean rooms. Staff nice but useless - locked me out of my room on my second day because they didn't swipe credit card properly first day, and forgot to call me with .....
Complete review is available from www.mytravelguide.com
Positives: Clean
Negatives: Poor service - didn't call me for wake up call!
Overall Rating: [ / 10 ]
Date visited: Mon 06 Sep 2010
Very pretty hotel in down town Ottawa. Close to were you want to be.
Complete review is available from www.mytravelguide.com
Positives: Friendly staff, looked & felt nice. Very small room, however worked well for a couple nights.
Negatives: Very small rooms. As well could of been cleaner.
Overall Rating: [ / 10 ]
Date visited: Mon 16 Aug 2010
The ARC is a great little hotel right in the heart of downtown. Nice amenities, quality linens, excellent friendly accommodating staff. The only problem is the extreme congestion on Slater Street due .....
Complete review is available from www.mytravelguide.com
Positives: Comfortable, classy boutique hotel and great location.
Negatives: Parking and Valet drop off area.
Overall Rating: [ / 10 ]
Date visited: Sun 25 Jul 2010
Poor non-existent welcome. Front desk (actually off to the side desk) staff was not very friendly. Restaurant menu too 'frou frou'. No diners is always a good indication. Cold reception for the .....
Complete review is available from www.mytravelguide.com
Positives: It was clean, centrally located.
Negatives: No staff. No pool. No little chocolate or signature apple on bed/in room. Closet but no chest of drawers. etc.
Overall Rating: [ / 10 ]
Date visited: Wed 20 Jan 2010
Great location, easy walk to Rideau Centre and most downtown attractions. Room was clean and has cool contemporary design. Only negative was the room was extremely small, probably the smallest I've .....
Complete review is available from www.mytravelguide.com
Positives: Clean, hip contemporary decor, friendly service, and excellent location.
Negatives: Extremely small room.
Overall Rating: [ / 10 ]
Date visited: Fri 15 Jan 2010
Modern, great service, conveniently located downtown, close to amenities, rooms can be on the small side and a little cramped for a couple.
Complete review is available from www.mytravelguide.com
Positives: Convenient, good service, clean, people helpful.
Negatives: Room was too small for 2 people.
Overall Rating: [ / 10 ]
Date visited: Thu 17 Dec 2009
Very nice if traveling for business or a couple. Very friendly and helpful. I would stay at this hotel again. I don't think it would be too hard to ask if you want a single or double beds in the room .....
Complete review is available from www.mytravelguide.com
Positives: Clean & friendly.
Negatives: Extra cost to go from a single Queen to 2 double beds.
Overall Rating: 
[ / 10 ]
Date visited: Wed 18 Nov 2009
While the Arc Hotel is in an excellent location and I had no issues with any of the amenities, it seems not quite at the same level as the other downtown hotels.
Complete review is available from www.mytravelguide.com
Positives: Front lobby is very inviting, rooms are small but well appointed, European flavor.
Negatives: Only valet parking, although the valet service was great.
Overall Rating: [ / 10 ]
Date visited: Thu 06 Aug 2009
Rooms are too small even for one person.
Complete review is available from www.mytravelguide.com
Positives: Location was good for tourists.
Negatives: No parking rooms are very small.
Overall Rating: [ / 10 ]
- Staff [ 2 / 10 ]
- Location [ 5 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: Thu 19 Feb 2009
This hotel was terrible at fixing their mistakes and taking accountability for them.
Complete review is available from www.mytravelguide.com
Positives: The staff at check in were very nice and the glass of champagne was a nice touch.
Negatives: The management failed to adequately rectify an unhappy guest; valet parking took an hour.
Overall Rating: [ / 10 ]
Date visited: Fri 13 Feb 2009
Seems to be an older hotel that was nicely renovated & redecorated. Staff is attentive. Room/bathroom spotless with lots of fluffy towels. Enjoyed the turn down service (but only 1 chocolate, 1 .....
Complete review is available from www.mytravelguide.com
Positives: Location; customer service, staff; amenities of room.
Negatives: $21 for valet parking; walls are thin -no soundproofing!
Overall Rating: [ / 10 ]
Date visited: Tue 21 Oct 2008
Would not stay at this hotel again.
Complete review is available from www.mytravelguide.com
Positives: The bed.
Negatives: No pool, tiny room, bathroom didnt seem clean.
Overall Rating: 
[ / 10 ]
- Staff [ 10 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: Tue 26 Aug 2008
This is an older hotel which has been updated so you will find some of the rooms small and the plumbing old (had to wait about 1/2 hour on arrival to get hot water.) but that being said this hotel .....
Complete review is available from www.mytravelguide.com
Positives: Location was great. Staff very helpful and friendly lounge with coffee and tea a nice added touch.
Negatives: The room was very small. With TV on had to climb over bed to get out.
Overall Rating: [ / 10 ]
- Staff [ 9 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 9 / 10 ]
Date visited: Wed 20 Aug 2008
Very nice hotel, beautiful modern decor, but our room was tiny and unlike some of the other hotels we had the option of visiting there was no complimentary breakfast. As well the breakfast we could .....
Complete review is available from www.mytravelguide.com
Positives: The decor was very modern.
Negatives: Room was tiny; breakfast wasn't included restaurant prices very high.
Overall Rating: [ / 10 ]
- Staff [ 10 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: Thu 07 Aug 2008
Room was too small, hotel offered to upgrade room for $30 - we should have done it.
Complete review is available from www.mytravelguide.com
Positives: Great location.
Negatives: Room was too small, needs to be more accessible (stroller).
Overall Rating: [ / 10 ]
- Staff [ 8 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: Thu 10 Jul 2008
PROS: The room was very clean, the bed was comfortable, and the staff was courteous and friendly. The hotel's location is very convenient. CONS: The room was tiny, with a very loud air-conditioner, .....
Complete review is available from www.mytravelguide.com
Positives: Cleanliness, courteous staff.
Negatives: Loud AC, tiny rooms, extra slow elevators, Internet connection charges.
Overall Rating: [ / 10 ]
- Staff [ 8 / 10 ]
- Location [ 8 / 10 ]
- Cleanliness [ 9 / 10 ]
Date visited: Thu 21 Feb 2008
The hotel was clean and modern. The hotel is a close distance to Elgin Street and the main attractions. This room is usually used for those who want an adjoining room for their suite.
Complete review is available from www.mytravelguide.com
Positives: Clean and modern.
Negatives: Room was tiny. We got the smallest room in the hotel.
Overall Rating: [ / 10 ]
- Staff [ 8 / 10 ]
- Location [ 9 / 10 ]
- Cleanliness [ 9 / 10 ]
Date visited: Thu 21 Feb 2008
The hotel was nice, but the room I was put in was small. For the price point, it is not worth it. When making star ratings, amenities should be considered more heavily and this hotel should not have .....
Complete review is available from www.mytravelguide.com
Positives: Staff was friendly. Liked the champagne when arriving.
Negatives: Room was small with no view or real windows. Expected more for price.
Overall Rating: [ / 10 ]
- Staff [ 10 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: Fri 01 Feb 2008
Even though our room was a little small, we really enjoyed staying there. We even got an invitation to the manager's cocktail party. All the staff at the hotel was very friendly and helpful. Place .....
Complete review is available from www.mytravelguide.com
Positives: Clean, convenient location, friendly staff, good restaurant.
Negatives: Our room was a little small as our trip was business/leisure combination with spouse.
Overall Rating: [ / 10 ]
- Staff [ 8 / 10 ]
- Location [ 6 / 10 ]
- Cleanliness [ 7 / 10 ]
Date visited: Thu 15 Nov 2007
I was very disappointed and it ruined my trip to Ottawa!
Complete review is available from www.mytravelguide.com
Positives: Staff was friendly.
Negatives: Rooms very dim and dark and small.
Overall Rating: 
[ / 10 ]
- Staff [ 7 / 10 ]
- Location [ 7 / 10 ]
- Cleanliness [ 7 / 10 ]
Date visited: Tue 02 Oct 2007
The hotel room was very small with minimal clearance to walk around the bed, and go between the TV cabinet and the bed. The TV cabinet doors could not fully open as the bed was in the way, and you .....
Complete review is available from www.mytravelguide.com
Positives: Good location, complimentary wine served on check in, thick towels.
Negatives: Rooms extremely small, poor water pressure, elevators very slow.
Overall Rating: [ / 10 ]
- Staff [ 9 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: Mon 01 Oct 2007
I loved everything about the hotel except some minor things. There was no cream for my morning coffee so I had to call down for it and by the time it came, it was too late. The bathroom didn't have .....
Complete review is available from www.mytravelguide.com
Positives: Beautiful modern interior design of the lobby and rooms.
Negatives: Annoyed that I had to pay for internet service. Other less expensive hotels have free internet.
Overall Rating: [ / 10 ]
- Staff [ 7 / 10 ]
- Location [ 9 / 10 ]
- Cleanliness [ 8 / 10 ]
Date visited: Sat 30 Jun 2007
Has no pool or access to one.
Complete review is available from www.mytravelguide.com
Positives: Well located.
Negatives: Restaurant was too pricey for what we got.
Overall Rating: [ / 10 ]
- Staff [ 10 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: Wed 20 Jun 2007
Hotel is excellent overall. Our only complaint was the size of the room. It was very small and awkward to move around in.
Complete review is available from www.mytravelguide.com
Positives: Very clean great staff very quiet.
Negatives: Our room was extremely small.
Overall Rating: [ / 10 ]
- Staff [ 9 / 10 ]
- Location [ 9 / 10 ]
- Cleanliness [ 4 / 10 ]
Date visited: Wed 16 May 2007
Okay hotel but not so good for young children.
Complete review is available from www.mytravelguide.com
Positives: Nicely decorated.
Negatives: Extra charge for leaving early.
Overall Rating: [ / 10 ]
- Staff [ 9 / 10 ]
- Location [ 10 / 10 ]
- Cleanliness [ 10 / 10 ]
Date visited: Wed 02 May 2007
Great location, friendly staff, with an upscale contemporary decor.
Complete review is available from www.mytravelguide.com
Positives: I was offered sparkling wine and chocolates at the desk when I arrived.
Negatives: The room was small with a small window.
Third party review sources
Address and contact details
ARC The HotelOttawa
Ontario
K1P5H6
Canada
- (613) 238-2888 ( Telephone )
- Website