The Westin

Reviewer: Not provided on Mon 20 Sep 2010 rated 10 out of 10.

The lobby is on the second floor, thus one's first impression at the street level entry does not do the hotel any justice. Excellent staff, clean, cozy rooms.

Positives: An upper floor suite with a grand view, well equipped and designed kitchenette.

Negatives: The hotel has a green option, (no housekeeping).

Reviewer: Not provided on Thu 20 May 2010 rated 10 out of 10.

It carried the WESTIN name for sure. Very clean, professional staff - best beds !!! Our stay was way to short....

Positives: The staff - so pleasant, helpful and professional -

Negatives: Nothing - everything was perfect

Reviewer: Not provided on Fri 18 Sep 2009 rated 10 out of 10.

When we arrived, our luggage was whisked away. Although we were traveling with my mother and her good friend, who were staying on a different floor than us, the correct luggage wound up in our room by the time we got there. Everyone was friendly and helpful. No complaints.

Positives: Excellent customer service.

Negatives: Nothing.

Reviewer: Not provided on Fri 05 Jun 2009 rated 10 out of 10.

The room was very large with a separate bedroom and a living room with a wet bar, mini fridge, microwave and dishwasher.

Positives: The bed was amazingly comfortable.

Negatives: Very positive experience.

Reviewer: Not provided on Thu 21 May 2009 rated 9 out of 10.

Great location, friendly staff, great room, clean, comfortable modern hotel.

Positives: Great room, location, great staff.

Negatives: Nothing negative to say.

Reviewer: Not provided on Sat 18 Apr 2009 rated 4 out of 10.

A very small bedroom with a queen sized bed, one robe, one glass in the bathroom. The bed was not comfortable at all and we had a terrible nights sleep. The elevators were incredibly slow and just getting up and down from the room was a task. The parking garage was tiny and the spaces were very tight.

Positives: The bathroom was nice.

Negatives: Slowest elevators ever!

Reviewer: Not provided on Sun 05 Apr 2009 rated 8 out of 10.

Good location downtown Vancouver, quiet, staff professional yet friendly.

Positives: Location, staff, cleanliness, quiet.

Negatives: Water not hot enough for a bath although

Reviewer: Not provided on Thu 26 Mar 2009 rated 9 out of 10.

Awesome hotel rooms. Touch lamps, heated bathroom floors, complimentary strawberries, Comfortable mattress, fancy coffee machine, microwave and toaster in room.

Positives: Customer Service.

Negatives: No views for the hotel room and upgrade fee.

Reviewer: Not provided on Sun 08 Mar 2009 rated 8 out of 10.

Stylish room and public spaces. All rooms have a kitchen; in mine (a studio) it was well hidden in built-in cabinets. Some deferred maintenance issues (toilet handle sticks). Awkward pedestrian entrance to hotel from street - lobby is 2 floors of stairs up from Robson; avoid stairs by using rear (car) entrance.

Positives: The room was spacious and had a well-hidden kitchen.

Negatives: Lobby/access/entrance to hotel.

Reviewer: Not provided on Thu 25 Dec 2008 rated 9 out of 10.

We enjoyed the location and the room was very nicely appointed. The restaurant food was delicious but, could have a nicer set up for the hotel - seemed like you were walking into a lounge, which you did have to to get to the dining area. Our view was looking directly on/at apartments so it felt like you didn't want the blinds open. Overall, we thought the room was very nice.

Positives: Location was good, and the restaurant food was great.

Negatives: Parking a little pricey and odd setup for restaurant.

Reviewer: Not provided on Mon 27 Oct 2008 rated 10 out of 10.

Great value for the money.

Positives: Suite set-up.

Negatives: No recycling bins.

Reviewer: Not provided on Tue 21 Oct 2008 rated 10 out of 10.

Very nice staff. complimentary upgrade, free chocolate covered almonds, wine and beer store right next door. Walking distance to clubs, restaurants, shopping. Great heavenly bed, shower and the view was remarkable.

Positives: Free upgrade.

Negatives: Slow elevators.

Reviewer: Not provided on Tue 09 Sep 2008 rated 9 out of 10.

Hotel is situated in a great location, two Starbucks less than 2 blocks away and several restaurants close by. We had a wonderful view from the 20th floor. The room was good size and clean. We used the spa and pool area which was very nice.

Positives: Swimming pool and workout room.

Negatives: Lack of guide books and activities in lobby.

Reviewer: Not provided on Sat 30 Aug 2008 rated 9 out of 10.

Very clean and comfortable hotel. Staff was business-like and efficient, though not effusive. Right in the heart of downtown. Suites with some kitchen facilities were very helpful for a somewhat Extended Stay.

Positives: Great to have suite and kitchenette.

Negatives: Oddly stocked kitchen - dishwasher, no soap. Convection oven, no directions.

Reviewer: Not provided on Sun 24 Aug 2008 rated 6 out of 10.

Did not meet my expectations for the price.

Positives: The location.

Negatives: Room was small.

Reviewer: Not provided on Tue 05 Aug 2008 rated 10 out of 10.

Great clean hotel with excellent accommodations and location.

Positives: Location.

Negatives: None.

Reviewer: Not provided on Tue 05 Aug 2008 rated 9 out of 10.

Overall a nice hotel. Not the best Westin I've stayed in but a good value for the star rating. Desk staff was extremely friendly and helpful. Valet service was mediocre. Hotel is at extreme east end of Robson which is quieter but a longer walk to shops and restaurants. I called about directions to the check-in area and was told right on the corner of Homer and Robson. The hotel entrance is actually hidden in an alley off Robson and took us three trips around the block to locate. Hotel signs are not readily apparent from other business signs on Robson street.

Positives: Room was larger than expected with lots of storage.

Negatives: Had to request pillows and blanket for sofa bed, took over an hour to arrive.

Reviewer: Not provided on Wed 30 Jul 2008 rated 9 out of 10.

The hotel is situated close to restaurants and shopping very central. The staff was very friendly and accommodating. The rooms are spectacular and very clean. My only complaint is that there are only 2 elevators that are extremely slow, after three elevators passed our floors and were full with people upon check out we had to take the stairs which was not so fun for a pregnant lady.

Positives: The room was beautiful and so clean. The staff was friendly and the location was superb.

Negatives: The elevators are so slow making check out time a disaster.

Reviewer: Not provided on Tue 29 Jul 2008 rated 8 out of 10.

Great location and very nice suite, wonderful view of the city lights at night. Staff was friendly and helpful. We could walk everywhere and there's plenty to see and do. Our suite had a mini kitchen with amenities I wouldn't have expected. My only complaint was that the only mirror was in the bathroom, so when getting ready it made it harder for us both to get ready at the same time. They need to put up a mirror in the bedroom and it would be perfect!

Positives: Excellent location.

Negatives: Only one mirror in entire suite, in bathroom, made it hard for two to get ready at the same time.